USD
  • INR
  • GBP
  • CAD
  • USD
  • AUD
  • EUR
  • JPY

212-500-1220

free returns

To complete your return, we require a receipt or proof of purchase.

In some cases, only partial refunds are granted (if applicable):

Any item not in their original condition, is damaged or missing parts for reasons
not due to ChefGiant’s error or Items returned after 30 days of purchase

Refunds (if applicable):
  • Once your return is received and inspected, you will receive an email notifying you that we have received your returned item and the approval or rejection of your refund.
  • When approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 days.

    Late or missing refunds (if applicable):

    • If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, some financial institutions take a couple of days for credit transactions to be posted.
    • After 30 days, if you still don’t see your refund posted, please contact us at sales@chefgiant.com.
    Exchanges (if applicable)
    • We replace items only if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@chefgiant.com and send your item to:QC Team, Chef Giant, 181 Boyd St., Section B, Montgomery NY 12549, United States.
    Gifts:
    • If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift card will be issued to you.
    • If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
    Shipping:

    • You will be responsible for the shipping cost when returning your item. Shipping costs are non-refundable. If you receive a refund, depending on where you live, the time it will take for your exchanged product to reach you, may vary.
    • If you are shipping an item worth over $75, you should consider using a trackable shipping service and/or purchasing shipping insurance as it needs to reach our returns department safely for us to process a return
      Loading...